Shipping & Delivery Policy

Because the crafting process of custom jewelry is more complicated, the processing time is more longer than other jewelry. We’ve put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Delivery Time (The Time You Can Receive Your Order)

Total Delivery Time= Processing Time + Shipping Time

Processing Time

When you place order, we will process it. The time frame of customization is 4-10 business days usually, according to the complexity of the products and number of new orders.

Shipping Time

 

Country Free Shipping
United States 12-20 working days
European Country 12-20 working days
Canada 12-20 working days
Australia 12-20 working days

Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping worldwide. For faster shipping service, you can select from our Standard or Expedited Shipping options.

Tracking Your Order

When your order is shipped out, you will receive an email with tracking number to track. You can also check your order information at Track My Order.

About Taxes & Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations ,we cannot declare purchased items as a gift or list an amount that lower than the actual product price.